Support: Epson TM-C3500
problem solving and error codes
DO YOU HAVE A PROBLEM?
The print result is very vague, white or black lines appear or lines are printed while feeding paper.
This indicates that the media in the printer does not match the media set.
Remove the media and go to: Start> Control Panel> Devices and Printers> right mouse click on the printer> printer utilities> Printer Settings Utility> Media Settings. Select the correct Media source. This is Fanfold paper for Fan-fold paper and Roll paper for paper on roll.
If you use a large diameter roll and an Unwinder, you must select the Enable Selection or Large diameter roll paper at Option. This unlocks the Large-diameter Roll selection as media source and Full-page label continuous paper at Media detection settings.
If this problem persists, please do not hesitate to contact us. We like to help you!
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This indicates that the media format that came with the print job does not match the media in the printer.
To change this, go to: Start> Control Panel> Devices and Printers> right mouse button on the printer> printer utilities> general change media name to Costum and enter the correct format for Media Width and Media Length.
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This indicates that the media is in the printer (in this case Roll paper) does not match the paper input method (Fanfold).
To change this, go to: Start> Control Panel> Devices and Printers> right mouse button on the printer> printer utilities> Printer Settings Utility> Media Settings change this to Roll paper.
Then save the change (s). Restart the printer to apply the settings.
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This indicates that the media in the printer (in this case Fanfold) does not match the paper input method (Roll paper).
To change this, go to: Start> Control Panel> Devices and Printers> right mouse button on the printer> printer utilities> Printer Settings Utility> Media Settings, change this to Fanfold paper or Large diameter. Then save the change (s).
Restart the printer to apply the settings.
If this problem persists, feel free to contact us. We like to help you!
This indicates that there is media jammed somewhere in the device or that there are remnants in front of the sensor. There are several solutions for this.
Reload the media .
If media is loaded incorrectly, the paper may jam. Remove the media and reload.
Make sure the media setting is set correctly.
See - Media Size Error.
Check if the correct media detection method is being used.
See -Media Form Error.
Make sure there are no older print jobs in the queue.
Go to Start & gt; Control Panel & gt; Devices and Printers & gt; double-click the printer. The queue is displayed here. Select all print jobs and delete them.
Check for residues or residue for the sensors.
Check the inside and path of the media for residues or dirt. You can remove residues and the residue must be cleaned.
Clean sensors.
At the valve, which you first have to open to load an internal roll, you will find the sliders for adjusting the vacuum width, and there is a mechanical sensor. Check whether it is trapped or clogged with dirt. The pin must protrude approximately 3 mm. In the event of contamination, you should carefully clean it with a clean, lint-free dry cloth.
Check whether or not the Paper Feed Guide is loaded.
When using media with external feed, you must use the Paper Feed Guide. This is the transparent blue colored plastic part that needs to be mounted behind the Gap and Blackmark sensor. This must be replaced during the use of an internal roll, otherwise damage may occur.
Restart the printer and try printing a label again.
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This indicates that media is being loaded via the external feeder while media is still in the printer.
Remove one of the two to resolve this issue.
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This indicates that the media has run out.
Enter a new roll.
Open the front cover and enter a new roll from the same media.
If you want to continue printing with other media you must change the settings.
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This indicates that the Roll Paper front cover is open.
Close the valve
Close the valve by closing it and then pressing it. The sensor may become less sensitive over time. Then close it a little more firmly.
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This indicates that the front cover is open.
Close the cover.
Close the valve by closing it and then pressing it. The sensor may become less sensitive over time. Then press it a bit more tightly.
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This indicates that the printer is missing 1 or more ink cartridges.
Replenish the 4 cartridges
Make sure that all 4 cartridges are loaded in the right place. It is clearly indicated which color should go with which lock, make sure it is properly connected and is also firmly attached. Try to take them all out and in again.
The cartridges are correctly inserted but the error continues to appear. Check if something is in the way, such as a piece of paper or packaging. Try deleting it. Watch out for the ink itself. Gloves are recommended. Check whether the chip is still present and whether it is damaged. If this is the case, the cartridge must be replaced. contact us or your dealer for replacement of this product. Repeat all these steps for all colors. Does this problem persist?
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This indicates that a cartridge cannot be read properly.
Reloading
Remove the cartridge from the printer, shake the cartridge and place it back again. If the message reappears, try to solve the problem with a new cartridge. If this problem persists, please do not hesitate to contact us. We like to help you!
This indicates that one or more ink cartridges must be replaced. This message can occur if an ink cartridge is empty or when it has expired. The latter will only occur with irregular usage.
Replace ink cartridge
Open the cartridge door (bottom right on the front of the printer) and replace the cartridge (s). in the display.
If this problem persists, please do not hesitate to contact us. We like to help you!
This indicates that the flap on the left front is open. "Maintenance Box Cover".
Close the valve
Close the "Maintenance Box Cover" by pressing it firmly shut. Take into account the hook at the bottom right on the inside. This should connect well. If this problem persists, please do not hesitate to contact us. We like to help you!
This indicates that no Maintenance Box is loaded in the printer. !! Save the Maintenance Box !! Below you can read the reason why ...
Check if a Maintanance Box is loaded.
On the left front of the printer is the “Maintenance Box Cover” (this is partially around the on and off button). If you do not have a new Maintenance Box available please contact your supplier as soon as possible. <strongRemove the Maintenance Box and reload it in the printer and press it firmly. If the message occurs again, try to load a new Maintenance Box. If this resolves the problem, it is probably due to an incorrect Maintenance Box. Contact us for a replacement product. PAY ATTENTION! Save the Maintenance Box! We need to review these and perhaps send them for verification to prevent future problems.
If this problem persists, please do not hesitate to contact us. We like to help you!
This indicates that the Maintenance Box cannot be read correctly. !! Save the Maintenance Box !! Below you can read the reason why ...
Reload the M / BV
Remove the Maintenance Box and reload it in the printer and press firmly. If the message occurs again you can try to load a new Maintenance Box. If this resolves the problem, it is probably due to an incorrect Maintenance Box. Contact us for a replacement product. PAY ATTENTION! Save the Maintenance Box! We need to review these and perhaps send them for verification to prevent future problems.
If this problem persists, please do not hesitate to contact us. We like to help you!
This indicates that the Maintenance Box is empty and that it must be replaced. We advise you to have at least 1 new Maintenance Box in stock.
My Maintenance Box needs to be replaced much more often than before.
- The Maintenance Box is filled when cleaning the printhead and when flushing with all ink that does not come on your labels. - The print head may have clogged nozzles (nozzles through which the ink passes through) and therefore performs head maintenance more often than usual. If you cannot miss the printer, please contact us or your supplier about the possibility, availability and costs of a loan unit.
If this problem persists, please do not hesitate to contact us. We like to help you!
This indicates that a Nozzle (nozzle through which the ink passes) is clogged and that it remains clogged after cleaning the print head.
Unblocking
Perform a manual printhead maintenance cycle up to 3 times to repair the nozzle. Print a nozzle check and check for accuracy. If the nozzle problem is not resolved then you should contact us or your supplier as soon as possible. We or your supplier can review the printer and repair it if necessary.
Can't go a day without a printer?
We can possibly provide you with a loan unit. Ask about the possibility, availability and costs.
Warranty
Does the printer fall within the warranty period? Then you can send us the printer so that we can assess whether the warranty question is correct. If this is the case, we can repair your printer under the warranty conditions. If this problem persists, please contact us. We like to help you!
This indicates that the cutter detects that the media has not been cut after cutting twice. This is due to wear or too heavy material. The blades of a TM-C3500 can cut an Epson backing 1,500,000 times. If the backing is thicker, this number is reduced.
Replacement of the knifeReplacement of the blade is possible. Please contact us or your supplier for this.
If this problem persists, please contact us. We like to help you!
This indicates that a printer part is almost at its specified end. This part must be replaced.
Send for maintenance
If this message is displayed within the warranty period, we advise you to contact us. If you do not have a spare printer and cannot do without during the repair period, inquire about the possibility, availability and costs of a loan unit. To be able to judge which part is at its end, we need a code that appears after "Service Soon". For example: "SERVICE SOON A3". We need this complete code to determine which part is involved. In some cases, you must send the printer to us to find out exactly what the cause of the report is.
I have not been using the printer for so long, how is it possible that I already get this message?
The printer not only has a lifetime in time but also in quantity. The message can therefore occur when the length or number of cuts has been reached, but it can also be due to the ink pump that is at its maximum. It can therefore be due to time but also to intensive use of the printer.
If you contact contact us, we can always take a look at how this can actually be done and we can assess this. We are happy to help you!
This indicates that the ambient temperature is too low.
Solution
Make sure the printer is in a room where it is at least 10 degrees Celsius. Heat the room (possibly provide extra warm air to speed up this process) to above 10 degrees Celsius.
We recommend that you perform a printhead maintenance twice before use and also remove the ink cartridges from the printer and shake them well. If necessary, perform a nozzle check and start a manual cleaning cycle.
If this problem persists, please do not hesitate to contact us. We like to help you!
This indicates that the ambient temperature is too high.
Solution
Make sure that the room where the printer is located is max. 35 degrees Celsius. Cool the room (make sure that there is extra airflow along the printer to speed up this process) to below 35 degrees Celsius.
We recommend that you perform a maintenance printhead twice before using the printer and then remove the ink cartridges from the printer and remove them shake well. If necessary, perform a nozzle check and start a manual cleaning cycle.
If this problem persists, please do not hesitate to contact us. We like to help you!
This shows one of the problems below.
- the media is trapped and cannot be fed properly
- the auto cutter is not working properly
- there is a huge irregular ambient temperature
- a part of the printer has failed
Go through the steps below to resolve an error.
1. Turn off the printer.
2. When the printer is completely switched off, remove the plug from the wall socket for 10 seconds.
3. Do not turn the printer on but plug it back in.
4. Open the front of the printer where you would load the internal media roll.
5. Check the path the media follows to be printed on residues, contamination and dust formation and remove this if necessary.
6. Check the blades of the auto cutter for any glue residues.
7. Switch on the printer and check whether the error has been resolved.
If this problem persists, please do not hesitate to contact us. We like to help you!
Perform a nozzle check to see if nozzles are clogged.
If one or more nozzles are clogged, perform a printhead maintenance. To do this, hold down the cleaning button to start maintenance.
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There are small nozzles on the plates that suck the paper.
Close the sliders on the left and right sides of the plates.
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Go to: Printer Properties & gt; Printer Setting Utility & gt; Print Head Alignment and select the correct setting .
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Move it paper to the correct position.
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Put banding reduction on. select Banding Reduction to reduce printing of white or black lines.
Go for this to: Printer Settings > General-Advanced > Printer Settings Utility > Advanced and select Banding Reduction.
There is one may that after selecting an error that the print speed is incorrect, this can be ignored.
Does this problem continue to occur?
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When the paper type is set to a different plain or plain label, select quality to reduce black or white lines when printing.
Go to the Printer Settings of the printer driver, set Print Quality to Quality.
Does this problem continue to occur?
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The paper roll is incorrectly loaded.
Re-enter the roll by opening the paper cover and removing the roll.
Reload the paper.
Does this problem continue to occur?
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Re-feed the paper straight from the backfeeder.
Use the rear paper guide for this and ensure that the media is fed through at least 5 cm. >
Does this problem continue to occur?
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The end result looks different than expected.
Have the colors of the printer work changed after the printer has been moved?
Do this up to 3 times printhead maintenance by pressing the cleaning button.
Does this problem continue to occur?
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The result is vague.
The results may vary due to the paper thickness used.
Adjust the misalignment of bidirectional printing.
Go to: Printer Utility Setting & gt; Printer Adjustment & bt; Bi-Directional Printing Adjustment "> and start the adjustments.
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The left and right outside are printed vaguely.
There are small suction nozzles on the plates that suck the paper. > The plates on the side of the paper are open.
Close the slider on the left and right sides of the plates.
Does this problem continue to occur?
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The printer prints next to the label.
The paper may have been loaded incorrectly and skewed through the printer.
Re-enter the media or consult the media guide.
Does this problem continue to occur?
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Re-enter the media or consult the media guide.
Does this problem continue to occur?
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Print quality of the barcode is very poor.
There are small nozzles on the plates that suck the paper.
Make sure that the plates is correctly set to the size of the paper.
Follow the steps on the top label from the printer.
Does this problem continue to occur?
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See if the correct media is loaded, you can see this at the media type settings .
Adjust the media type here if necessary.
Does this problem continue to occur?
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If these two do not match, the barcodes cannot be printed correctly.
To do this, go to: Print & gt; Settings. The default settings are with a TM-C3500 360DPI.
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Select which ink profile you want to use.
Go to: Settings > General > Advanced > Print Setting > Advanced select Ink Profile and Brightness Adjustment.
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The results may vary due to the paper thickness used.
Adjust the misalignment of bidirectional printing.
Go to: Printer Utility Setting & gt; Printer Adjustment & bt; Bi-Directional Printing Adjustment "> and start the adjustments.
Does this problem continue to occur?
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The paper is contaminated with ink.
The shutters are the small holes that suck the paper to the plates so that the paper stays smooth.
When these If the paper is not in the correct position, the paper may hang, resulting in poor printing.
Follow before the instruction on top of the printer and set those shutters correctly.
Does this problem continue to occur?
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Change to the printer settings the Media Type in the correct media.
If the media type is correct, chances are that the role in the printer does not match the media.
Does this problem continue to occur?
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Hold down the cleaning button on the right front of the printer and perform a printhead maintenance. Stay away from the printhead at all times.
Does this problem continue to occur?
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Select the correct Platen Vacuum Manual Adjustment with the printer driver options.
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Print position is incorrect.
Change to the printer settings the Media Type in the correct media.
If the media type is correct, chances are that the role in the printer does not match the media.
Does this problem continue to occur?
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Print size is different from label size.
Go to the General tab in the printer settings.
If you select User Defined in the media layout, make sure Borderless Printing is not selected.
There must always be a margin left when printing so that printing is never done next to the label.
Does this problem continue to occur?
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To to be able to print without margin (no space between the sides of the label and the media), please make sure that the print surface is larger then the actual label size and print.
Does this problem continue to occur?
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Print position and cutting position are incorrect.
Adjust the position in the driver. To do this, go to: Print Utilities > Printer Setting Utility > Printer Adjustment > Paper Feed Adjustment
Cut Position Adjustment is between -63 and 63.
Print Start Position Adjustment Vertical Direction is between -63 and 63.
Print Start Position Adjustment Horizontal Direction is between -4 and 4.
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When (Transparent) Full Page paper is loaded and an error occurs.
To do this, go to: Printer Setting Utility > Basic Setting > Media Setting and select the correct media .
If the settings are correct, check that the paper is correct.
Does this problem continue to occur?
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If the sensor suddenly stops, it may be that it is defective.
Contact us for a repair.
Does this problem continue to occur?
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Fan-Fold Paper has a thicker backing than paper on roll, as a result, the printer sometimes cannot detect a gap.
If this happens, go to: Printer Utility Driver > Printer Adjustments > Sensor Adjustment and adjust the Sensor here.
Does this problem continue to occur?
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When (Transparent) Die Cut (Gap) paper is loaded and an error occurs.
Go for this to Printer Utilities > Printer Setting Utility > Basic Setting > Media Setting and select the correct media.
If the settings are correct, check that the paper is correct.
Does this problem continue to occur?
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The reflection is higher than the set value so that the infrared light does not detect the gap. < br /> For this go to: Printer Utilities > Printer Setting Utility > Printer Adjustment > Sensor Adjustment and adjust the sensor here.
Does this problem continue to occur?
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The gap may not be detected.
Check the paper specifications and use the paper that matches the printer specifications .
You may be able to detect the gap by running the Adjust the Label Gap Detection Sensor, go to:
Printer Utilities > Printer Setting Utility > Printer Adjustment > Sensor Adjustment and adjust the Sensor here.
Does this problem continue to occur?
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The sensor is probably defective.
Please contact us for a repair.
Does this problem continue to occur?
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How do I use a larger diameter Roll paper
- Go to Option > Enable Selection or Large > diameter roll paper (use for this the printer's rear entry) in Media Source Settings Option.
- Go to General > Media Settings > Media source settings & large, large roll diameter (Use the Rear Feed Slot).
I want to use an Unwinder and Rewinder
Which devices do I need for my TM-C3500?
View : & ldquo; TM > C3400 / C3500 Series Design Manual for Media TakeupUnit & rdquo ;.
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