After sales problems arise or questions arise regarding our products, we do not leave our customers in the cold. Within our team, knowledge but also after-sales and service are do's and not don's and we are happy to show that when necessary.
Resolving an error yourself may seem more difficult than it actually is, but you must have the right methods and information available. Epson has extensive and clear documentation available for correcting errors with ColorWorks printers. With the error code displayed on the printer display, the "TRG" technical reference guide can easily find the error with solution. In addition, a special "support page" can be consulted 24/7 on our Hortiprint.nl website in which the most common failures and solutions can be found.
Or download the manual below:
We are always ready to provide telephone support with problems and questions from users. We are only satisfied if it is the user. Where necessary, we take over the computer with TeamViewer to go through settings and resolve any problems. We do not send an invoice for this, with us this falls under the service for which you do not have to pay.
GET FAST AGAIN?
A problem can sometimes be a puzzle that still has to be put. See the information that is needed to solve the problem as several separate puzzle pieces. To provide support, the user must provide us with the puzzle pieces and we will put the puzzle. Below you can read which puzzle pieces we need ...
WRITE IN THE ERROR CODE
Make a note of the complete error code before contacting us, which may consist of numbers, letters, text or a combination of these.
POWERS FOR ACQUISITION THROUGH TEAMVIEWER
If we have to take over the computer with TeamViewer, the user who is logged in must have sufficient rights within the system or there must be an IT employee available who can make any adjustments. To get started quickly, please download Teamviewer Quick support in advance via the “Download TiemViewer” button at the top right of the page.
HISTORY OF THE PRINTER.
Have changes been made recently? Consider, for example, other media, has the printer been moved or dropped, a new server or router, or has the printer perhaps been powered off? These are all causes that can help us make a diagnosis.
I AM NOT A CUSTOMER OF SMART2B
Was the printer not supplied by us or one of our partners and you still need support because your supplier does not know a solution? We will not leave you in the cold ... of course there are situations in which we cannot solve all problems for free, so inquire beforehand whether and how any costs will be calculated.
Please contact us, we are here for you!